Please note that due to COVID-19, orders may take longer to ship than usual. You will be updated with a confirmation email and tracking number once your order has been fulfilled. Please note that all shipping companies are currently experiencing their own delays which are out of our control. If you have any further questions please email us at firstname.lastname@example.org
How can I return or exchange my order?
View our Return Policy page here for more information.
Can I cancel or change my order once it has been placed?
Unfortunately we are unable to change or modify any orders after they have been placed. You will need to submit a new order if you would like to modify your purchase. Email us at email@example.com and we would be happy to assist you further.
When will my order ship?
Please allow 5 business days for processing before shipment. Shipping times vary based on the shipping address provided. We always aim for orders to be shipped out the following business day. Please note that shipping delays may occur during high demand periods like holidays or sale events.
How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email that will include a Canada Post or FedEx tracking number. If you can’t find your shipping confirmation, please double check your junk folder.
Please be aware that we cannot control any additional charges placed upon your order once it ships outside of Canada. All international parcels may be subject to duties & taxes, depending on the country's customs policy. All duties, taxes and customs charges are the responsibility of the customer once the order arrives in its destination country.
How do I pay with a gift certificate?
eGift certificates can be redeemed during checkout. When filling out your payment information, you will see the option to add a gift certificate. When you click the “Add” button, you will be promoted to type in your gift code. Once you click “Apply”, your total will be adjusted.
Please send us an email to firstname.lastname@example.org with any further questions and we will be happy to assist you.